SHIPPING

Shipping Methods & Costs

How do you ship and what does it cost?
Shipping costs vary depending on your location and the selected shipping method. The exact shipping fee will be calculated and displayed during checkout.

Where We Ship

We offer international shipping to most countries worldwide. However, due to postal restrictions, we may be unable to ship to certain military addresses or remote regions in some countries.

How Orders Are Shipped

All orders are shipped internationally through trusted postal and logistics partners.

Once your order has been processed, it will be transferred to the shipping carrier. After the shipment arrives in your country, the package will be handled by your local postal service for final delivery.

If necessary, you may contact your local postal service once the package reaches your country.

SHIPPING TIME

How Long Will Delivery Take?

Shipping to the United States & Canada

  • Order Processing: 3–5 business days
  • Standard Shipping: 2–3 weeks

Estimated delivery time: within 25 days

Shipping Worldwide

  • Order Processing: 2–3 business days
  • Standard Shipping: 3–4 weeks

Estimated delivery time: within 30 days

Please note that delivery times are estimates and may vary depending on customs processing or local postal services.

ORDER TRACKING

How Can I Track My Order?

Once your order ships, you will receive an email containing your tracking number along with instructions on how to track your package.

Tracking information may take 2–5 days to appear after you receive the tracking email.

When Will Tracking Information Appear?

Tracking updates usually appear within 48–72 hours after the tracking number is issued. The delay occurs because the first scan often happens only after the carrier receives the shipment.

Why Can’t I Track My Order Yet?

Tracking systems sometimes take time to update. If you cannot see tracking information immediately, please wait a few hours and try again.

Why Has My Shipment Status Not Changed?

Shipment updates may occasionally pause due to:

  • Weather conditions
  • Customs inspections
  • Carrier delays
  • Postal backlogs

Tracking information will update once the shipment continues moving through the network.

Will I Need to Pay Additional Fees?

Depending on your country’s customs regulations or the shipping carrier’s policies, you may be required to pay import taxes, customs duties, or remote delivery fees.

If this occurs, please pay the required fee directly to the carrier to receive your package.

In many cases, we declare shipments with a lower value or as a gift to help minimize customs fees, though this cannot always be guaranteed.

PAYMENT

Payment Methods

We offer secure checkout and accept the following payment methods:

  • PayPal
  • Credit Cards
  • Debit Cards
  • Visa

All transactions are processed securely.

Currency

All prices on our website are listed in US Dollars (USD).
If you are paying in another currency, your payment provider will automatically convert the amount at checkout.

ORDERING

How to Place an Order

  1. Select the products you want.
  2. Click “Add to Cart.”
  3. Click “Proceed to Checkout.”
  4. Enter your shipping and payment information.
  5. Complete your payment.

Your order will then be processed.

How to Modify an Order

If you need to change your order details, please contact us at support@dozki.com within 24 hours of placing your order.

POST-PURCHASE SUPPORT

Defective or Damaged Items

If your item arrives damaged or defective, please contact us as soon as possible. For full details, please refer to our Return Policy.

Although we carefully inspect all products, damage may occasionally occur during shipping.

Incorrect Size

Each product page includes a size chart to help you select the correct size.

If you accidentally choose the wrong size, please contact us within 24 hours after placing your order so we can assist with corrections.

Please note that we do not offer returns or refunds for incorrect size selection, so we recommend reviewing the sizing guide carefully before ordering.

Returned to Sender

If your tracking shows “Returned to Sender”, please follow these steps:

Step 1:
Contact your local post office with your tracking number to check the shipment status.

Step 2:
If you cannot obtain information, contact our support team at support@dozki.com and confirm your shipping address.

Step 3:
If the address matches the one in our system, we can offer either:

  • A replacement shipment, or
  • A 50% refund

These options represent our final resolution in such cases.

If the return was caused by an incorrect address provided during checkout, we may require an additional shipping fee to resend the order.

Shipping Address Errors

If you entered an incorrect shipping address, please contact us immediately at support@dozki.com with the correct address.

If the order has not yet shipped, we will do our best to update it.

If the order has already been shipped, unfortunately we cannot change the address or resend the package without additional fees.

Returned Packages

Packages are typically returned for two main reasons:

  1. The shipping address was incorrect or incomplete
  2. The recipient was unavailable during delivery attempts

If the address provided was incorrect, we cannot be held responsible for delivery failure since the package was shipped to the address entered during checkout.

If delivery failed for other reasons, we may offer a replacement shipment. However, if the second shipment also fails to deliver, we may not be able to provide further assistance.